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Customer Reviews for ESS Data Recovery, Inc

User Rating: 4.00 / 5


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Website: www.datarecovery.com

Phone: 1.800.237.4200

Email: support@essdatarecovery.com

Address: 110 North Research Drive

City: Edwardsville

Zip: 62025

State: IL, Illinois

Country: USA


This company does NOT yet subscribe to our Trusted Merchant Member Program to monitor customer feedback & respond to customer issues.

Name: dew64
Date: 5/15/2009
Comments:
Price was high $900, but service was very good. I would recommend them to family and friends.
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Name: jenp
Date: 07/17/2009
Comments:
i received a full data recovery. support was excellent providing updates on progress along the way via voicemail and web. the turn around time was relatively short as well. i would highly recommend your recovery services.
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Name: jdeagle1
Date: 7/17/2009
Comments:
"This was my first HD data recovery experience. The outcome was better than I expected especially after another company reported they could not do the work. Your service was friendly and efficient. I appreciated the status emails letting me know how my case was progressing. I didn't have to send a single 'Nag 'o Gram'. I will gladly recommend ESS to friends and family. By the way, I did receive the new data drive and my new HD paperweight in good condition and I am back in good graces with the family..."
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Name: jenn5678
Date: 7/27/2009
Comments:
I had an 8GB memory stick camera card go bad. I thought I had lost all of my pictures. After checking around with several companies I decided to go w/ ESS. They provided me with excellent customer service and feedback through the entire recovery process. Their contact w/ me via phone and email was wonderful!! And to my surprise after receiving my camera card it only took 24hrs. before they were compeletly done w/ a FULL Recovery and shipping my data back to me on an USB powered Passport, which I also love!! It allows me to back-up my recent pictures and other files. Despite what some reviews say, which for my instance I found not true, ESS Data Recovery offered me outstanding service and I would recommended them to everyone with data loss issues!
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Name: brewwster
Date: 12/11/2007
Comments:
I had an 80 GB hard drive go bad last month. It has been six months since I backed up general data, one month since I backed up movies and photos (unfortunately I did 1000 photos last month), i actually had my school work on iDisk. The apple store said we can't fixit go to micro center maybe they can Microcenter said we cant fix it -that'll be $70 - try these places... One was local and told me the repair would be around $800 and storage device would be extra. The other ESS Data recovery said it would be between $100 and $1300 but probably about $600. On the phone and on the web site I was told the average repair was $600. This and they give you a 60 GB external HD (or larger for the difference in price). I figured - Hey, I can save a couple hundred bucks! So it arrived and within a day they told me it had a medium level problem with moderate damage -$1175 plus tax. I asked them about the earlier estimate and their stated average cost (considering it sounds like I had an avg. prob). The rep told me they would reasses if I wanted them to. Isaid yes - only if there is a strong chance the estimate will be near the 770 figure - otherwise don't waste time. She said they would try. A week later, after I hear nothing, I emailed her. Almost immediately I got an email from a different rep saying. They looked at it and it is still $1175. Do I want to make payments? I said send it back. I will go to the local company. Even if they charge me close to $1000 I won't feel like I am being swindled. ESS data recovery services did not honor statements they made verbally or on the website. To add insult to injury, they are charging me double what it cost me to send it there to return it.
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