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Customer Reviews for AscendTech / Data Recovery Labs

User Rating: 1.00 / 5


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Website: www.datarecoverylabs.com

Phone: 1-866-340-0111

Email: sales@datarecoverylabs.com

Address: 4772 East 355th St.

City: Willoughby

Zip: 44094

State: OH, Ohio

Country: USA


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Name: MGY
Date: 8/20/2009
Comments:
I mailed my palm to Datarecoverylabs.com (AscendTech, Inc) for data recovery in Feb. 2009. The company sent me an email on Feb. 26, 2009 said they have received my media. And in the email, the company state “If you choose to do a recovery we have a Data Guarantee policy which means that if there is no use-able data recovered there is no fee.” On Mar 18, 2009, Kevin Gladki in AscendTech, Inc emailed me and said they have finished the evaluation of my media and a recovery is possible. And again they said “If you choose to do a recovery we have a Data Guarantee policy which means that if there is no useable data recovered there is no fee”. On Mar. 25, 2009, the company said I have to pay $199 for donor parts and I paid. After that, there was no any response from the company. After I contact them, the company (Jack Baker) said “we are still working on the media which you have sent in to our lab” on Apr 28, 2009. On Jun 11, 2009, I sent an email to sales@datarecoverylabs.com asking the situation. There is no response. On Jun 12, 2009, I sent an email to sales@datarecoverylabs.com and jack@datarecoverylabs.com (Jack Baker). There is no response either. On Jun 17, 2009, I called the company three times. First time, someone picked up the call and asked me to hold. After more than 10 minutes, the phone was cut off. Second time, someone picked up the call and asked me to hold. I held for more than 10 minutes, nobody answered the phone again. And when I called third time, nobody picked up the call at all. For nearly 4 months, the company never gave the update info about the recovery. And at last, I cannot reach them at all. Later, Michael Caldwell in AscendTech, Inc told me “your media will not be possible due to damage beyond our ability to repair. At this time we will have to have your media sent back to you or have it scrapped”. “AscendTech, Inc.” (Datarecoverylabs.com) charged me $199 for Donor Parts to be used to attempt to do data recovery service. I asked them to show me the Donor parts and they said they trashed the parts already and could not tell me any information about the Donor parts, like the type or maker. I asked them for the purchase receipt of the Donor Parts and they showed me a receipt issued by AscendTech, Inc. Obviously, they just made up the fake receipt to fool me and they have never bought any Donor Parts. Then I asked them to send the data from my Palm (no matter it is usable or not) to me. They could not send the data either. Obviously, they didn’t try to recover anything from my Palm device. AscendTech, Inc just made up some excuses and took my money away. The business in AscendTech, Inc is a total scam.
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Name: 420Greg
Date: 5/2/2009
Comments:
This is AscendTech, Inc!!! They have many fraudulent practices where they ship old computer parts as new and then charge customers ridiculous rates. They are currently running a hard drive recovery scam under the name of Data Recovery Labs. They have a google ad words campaign that says $179. It is just a bait and switch. My drive had a comon click of death issue (stuck arm). No OS. NO Raid or complex formating. A simple FAT32 that holds my movie library. They wanted $1698.00!!! That is outrages! (I got the drive recovered for $200). Here is the catch... They never even try to recover them. No clean rooms. No screen shot of file list. No promise of recovery. 1. Make stupid low google ad. 2. Get Drives 3. Give unreasonable quote 4. Charge undisclosed price to return (no paypal!) 5. Profit Scam Scam Scam
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