This company uses tactics straight from the textbook for used-car salesmen. They didn't stop trying to scam me from the moment I called them to the moment I picked up my (thankfully unmolested) hard drive. I dealt almost entirely with "Tony" who tried to rob me in the following ways: - he tried to get me to pay for expedited problem analysis when they had already analyzed the problem - he made up some phony story about how the logical damage to the drive would require hours of "custom programming" that would bring the total bill to $1,485 (I was able to eventually solve the problem with non-custom recovery software) - I balked at the $1,485, so Tony asked what my "target price" was (this is when I really knew I was being scammed). By "some miracle" he was able to meet my suggestion of $500 as long as I signed up for 3 months of their online data backup service. - When I showed up to pick up my hard drive the next day (Tony said it would be ready for me), the receptionist claimed I needed to give them 24 hours notice so they could ship it back from their "clean room" in Chicago (I was at the Schaumburg, IL location). THEY DON'T HAVE A CLEAN ROOM IN CHICAGO! - I demanded that she produce my hard drive or I wouldn't leave. I demanded to speak to Tony. He put me on hold while he was apparently communicating with the receptionist through IM. They got their stories straight and told me a courier would get it there in an hour and a half. I knew it was in the back room at that location, but I decided to let them save face from their lies. I came back in an hour and the receptionist handed the drive to me (mind you, this was during rush hour; there is no way anyone could get from Chicago to Schaumburg in one hour during that time of night in light snow). Bottom line: This company will rip you off. They will lie to you. You cannot trust a word they say. Do you want to trust them with your precious data or give them any money? I don't either.

1 / 5

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