The company I used to work for had their data backed up by this company a year ago and back then, the sales rep I talked to was also the one I gave the HD to in their N Fairfax address. From what I recall, they had excellent customer service but exorbitant to the point of highway robbery prices. Since I was not the one paying for it and due to time constraints - we continued with the transfer and from what I know, they managed to do the job. I didn't stick around to see if they recovered the files 100%. Fast forward to Saturday last week, I had my HD crashing on me and contacted this company for a quote. Instead of being talked to by someone in their CA office, I was 'taken care of' by Andy Anderson(andy@datarecoverycorp.com) who was in their OH office. I gave my HD to them on Tues and was told that Andy will give me a call on what the quote for the service will entail in one to two business days. I got a call from them on Wednesday and gave me a very high and exuberant price quote, I asked why and he told me a whole line of what was later found out to be technical bullshit and so blatantly obvious it makes my head shake. I then asked for Andy Anderson to give this quote to me via writing since I want proof that the price he gave me was the price that I'm gonna be paying. He told me "Sure, no problem". I waited for it and it didn't come. So I just decided to shop around and found a reasonable company who will try to retrieve it for less than the price these data recovery con artists tried to scam me out of. I then left a message the same day he gave me the quote and told him that I want to cancel the service order and pick up my HD. I left 4 messages yesterday and requested once again to cancel everything so that I can pick up my hardware; he replied to one of them by calling me to contact him and did so and got his voicemail again. This should have set off red flags that California Data Corp is a front for con artists and scams and can be seen as a black whole where your money goes into, but no data ever comes out. So I talked to another customer service rep who told me that they have left a note to him and will cancel the order since apparently, he was the only one who can do that. Did these people never heard of 'override by Manager' or something to that effect? I called once again today and was given the same runaround by two people by putting me on hold when I told them how unreasonable they are handling this matter. I then finally talked to Daniel Melnick and he basically told me the following: 1) As of Wednesday evening - Andy works from 4 AM - 2 PM EST(Why on earth would someone be working a graveyard shift at a "serious data recovery company"?? Definite red flags went off in my head that this was a scam again. He had a shift change when he was available up till 9 PM EST. I hope this was probably coincidental since it's not gonna cut it as unintentional comedy. 2) They don't email their customers any price quote since that's against company policy (that is very strange, I later found out from other data recovery outfits in Los Angeles that this company is well known and is definitely a scam, which is why they do not email out their price quotes). So another head shaking revalation coming from these people. He basically states that Andy is just a new customer service rep which is really not a reason since these folks do get training. He then gave me his word that he will email me and/or call me to speak to Andy so that he can cancel my service order. Anyway, after a couple of exchanges and me rejecting their offer to lower the price quote since I really can't deal with a company who sucks at customer service and charges you prices to the point of you submitting to let your data go to waste - they finally called me a few minutes ago and said that I can pick up my HD anytime. I guess they finally talked to Andy or they had someone override the system. So in closing, for those who took the time to read this - I would hope that you think twice before having your precious hardware serviced by this company. There are dime a dozens of them here in Los Angeles, try to get as many quotes as possible from those people. Regardless of how many clientele they give as reference, it really depends on how comfortable you are with the one you talked to and being given no fine prints on charges.

1 / 5

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